Communication is the cornerstone of providing positive care. Patients need to communicate with staff so they know what kind of care they're receiving, and so there's trust between patients and their providers. However, communication isn't just between your organisation and the public; it's also internal. Your staff need to be able to talk to each other, because if they can't then there's going to be a serious breakdown in your service.
It sounds simple, but the bigger an organisation is, the more difficult proper communication becomes. Which is why the following tips, brought to you by NCBI and Managed Health Care Executive, may be just what you've been looking for.
How To Improve Care Staff Communication in Your Organisation
Tip #1: Train Your Staff on Communication
When you hire people to be part of your staff, you make sure they go through proper orientation. You teach them how to navigate your software system, what to do in the event of a fire, and you make sure they can evaluate patient needs. But do you teach them to communicate with each other?
Staff should regularly be trained on how to better communicate, and every employee should be taught the particular phrases and terms used among the staff. It's also important for you to design policies that will assist in communication among staff members. For example, the idea of a pre-surgery check-list that one person goes down, and that another confirms, ensures that everyone is on the same page regarding a patient's procedure. This simple precaution ensures everyone is on the same page, and it minimises risk to the patient.
Tip #2: Encourage Open and Honest Communication
It's important to have an open-door policy regarding communication in your organisation. Everyone needs to feel as if they can speak up, and that their voice will be heard. This will encourage people to share their views, and it may even help your organisation find solutions to problems that it otherwise wouldn't have.
Communication is a two-way street. Managers, doctors, staff-leaders, and others will issue work orders and assignments to those under them, but it's important for them to listen as well. Communication needs to become a valued part of your company, and it needs to be something everyone participates in honestly, and without fear of reprisal.
Tip #3: Set Aside Time To Communicate
Things can get pretty busy when it comes to caring for patients, but even in the midst of a rush it's important to set aside time for communication. For example, it's a good idea to have a weekly staff meeting for problems to be brought to management's attention, and for discussion about how company policies are or aren't working. There should be a time for the outgoing shift to touch base with the incoming one to inform them of any issues, problems, or complications they should know about.
By making communication a priority, it is more likely to happen.
Tip #4: Encourage Team Building
Teamwork requires people to trust each other, and to communicate with one another. To make that happen, it's important for management to take an active hand in promoting teamwork, team building, and communication.
This can take a variety of forms. These exercises can be something as simple as a casual meet and greet among new team members, or they could involve some kind of organised activity. Your company should experiment with different methods to see what draws your staff closer together, and it should listen when that staff expresses opinions. Because communication needs to happen at all levels, and between all persons, in order to have the best results.
For more tips on how you can improve care staff communication in your organisation, all you have to do is contact us today!